Frequently Asked Questions - LaceBeautyWigs
Your Wig Questions Answered
We've compiled the most common questions from our customers to help you make the best decisions for your wig journey.
🌟 About Our Wigs
Q: What makes your lace front wigs different from others?
A: Our lace front wigs are made from 100% premium human hair with Swiss lace construction. This creates the most natural-looking hairline and allows for versatile styling with heat tools, just like your own hair.
Q: How long do lace front wigs typically last?
A: With proper care, our human hair lace front wigs can last 6-12 months or longer. The lifespan depends on how often you wear it and how well you maintain it.
Q: Can I color or dye my human hair wig?
A: Yes! Since our wigs are made from 100% human hair, they can be colored, highlighted, or dyed. We recommend having this done by a professional colorist experienced with wigs.
💇♀️ Styling & Care
Q: Can I use heat styling tools on my wig?
A: Absolutely! Our human hair wigs can be styled with curling irons, flat irons, and blow dryers. Always use a heat protectant and keep temperatures below 400°F to preserve the hair quality.
Q: How often should I wash my wig?
A: We recommend washing your wig every 7-10 wears, or when you notice product buildup. Over-washing can reduce the wig's lifespan.
Q: Can I sleep in my lace front wig?
A: While possible occasionally, we don't recommend sleeping in your wig regularly as it can cause tangling and reduce its lifespan. Use a silk pillowcase if you must sleep in it.
Q: What products should I use on my wig?
A: Use sulfate-free shampoos and conditioners designed for human hair or wigs. Avoid heavy oils and products with alcohol, which can damage the hair.
📦 Shipping & Orders
Q: How long does shipping take?
A: Processing takes 1-2 business days, then shipping times are:
- Jamaica: 7-14 business days
- Caribbean: 10-16 business days
- USA: 5-10 business days
- Other international: 10-21 business days
Q: Do you offer express shipping?
A: Yes! Express shipping options are available at checkout for faster delivery to most locations.
Q: Where do you ship from?
A: We work with trusted suppliers to ensure quality and reliable shipping to Jamaica, Caribbean, and USA.
Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email once your order ships.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer a 14-day return policy for unworn wigs in original condition. The wig must be returned with all original packaging and tags attached.
Q: Can I exchange my wig for a different color or style?
A: Yes, exchanges are available within 14 days for unworn wigs. You'll be responsible for return shipping costs.
Q: What if my wig doesn't fit properly?
A: Most of our wigs have adjustable straps for a custom fit. If you're still having issues, contact us within 14 days for an exchange.
💡 Installation & Fit
Q: How do I know what size wig to order?
A: Most of our wigs are 'average' size (21.5-22.5 inches) with adjustable straps. Measure around your head just above your ears and across your forehead for the most accurate fit.
Q: Do I need special adhesive for lace front wigs?
A: For temporary wear, wig tape or clips work well. For longer wear, use wig-specific adhesive. We recommend starting with tape if you're new to lace front wigs.
Q: Can I cut or trim my wig?
A: Yes, but we recommend having this done by a professional stylist familiar with wigs to ensure the best results.
🛍️ Still Have Questions?
Can't find what you're looking for? Our expert team is here to help! Contact us at info@lacebeautywigs.com or through our live chat for personalized assistance.
At LaceBeautyWigs, your satisfaction is our priority. We're committed to helping you look and feel your absolute best!